Returns & Refunds Policy

Standard, non-custom pabi +link physical products may be returned within 90 days under the 90-Day Satisfaction Guarantee. Contact us before returning a product so we can review the request and provide the applicable return instructions.

Approved refunds are issued to the original payment method. Processing time after issuance depends on the payment provider or financial institution.

For an eligible satisfaction-guarantee return, the customer is responsible for return shipping costs unless the product was damaged, defective, produced incorrectly by pabi +link, or materially different from the approved specifications.

Custom and personalized products are final sale. This includes Custom Logo Cards, custom back-side printing, Employee Badges, and other products made with customer-supplied or customer-approved designs.

A final-sale designation does not remove our responsibility to deliver the approved product correctly. A custom product remains eligible for correction, replacement, or another appropriate remedy when:

• The product arrives damaged or defective.
• pabi +link produced the item incorrectly.
• The delivered item materially differs from the customer-approved artwork or specifications.

When an issue concerns a managed destination or link configuration rather than the physical product, pabi +link will correct it digitally when possible. A physical replacement is not required when the issue can be fully resolved through the managed link.

The 90-Day Satisfaction Guarantee applies to the pabi +link product and service. It does not guarantee a specific number of reviews, a search ranking, revenue, customer response, or any other business outcome.

Email hello@pabilink.com with your name, order information, and a description of the issue. Include photos when the product is damaged, defective, or different from the approved specifications.